Strategy for Enduring Customer Relationships

According to recent Computer Economics surveys, application management is one of the most attractive and convenient IT functions for outsourcing. Answering the needs of modern enterprises, we’ve focused on the creation of a comprehensive offering to keep your applications relevant, available and running smoothly. USETECHGLOBAL’s application management services include application monitoring and performance management, support, enhancement, incident and patch management, and more. We operate in a wide range of industries, including manufacturing, healthcare, banking, retail, telecommunications, travel and hospitality.

APPLICATION MANAGEMENT BACKED BY HELP DESK SERVICES

We complement our management services with comprehensive help desk support. The help desk is represented by a multi-language 24/7 team with appropriate technical expertise. They become a single point of entry for all service requests and incident reports facilitating and streamlining their resolution as well as improving user satisfaction by:

  • Prioritizing and categorizing incidents reported by users (via e-mail, phone, chat, a ticket management system) or identified by monitoring systems.
  • Providing an immediate solution for general or repeatable issues upon instruction and escalating more complex cases to technical experts.
  • Informing users on the status of their requests.
  • Expanding a knowledge base and an FAQ section for users' self-help.
  • Gathering users' feedback for a development team.

Pricing

APPLICATIONS WE MANAGE

To streamline the lifecycle of your digital assets:

  • CRM
  • Supply chain management
  • Asset management
  • Ecommerce solutions
  • B2B and B2C portals
  • Enterprise mobile applications